Bad sales reps created this. You can't buy a Kia, or most vehicles, without a dealership.
This isn't like buying an item only on line or a colour displayed a little off on a website. And they will likely have the vehicle for a long time. Kia is good until they aren't.
https://www.cbc.ca/amp/1.4626419
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Initial reaction ... if you expected to get what you saw in the brochure, without buying the model that was in the brochure, you have nobody to blame but yourself. BUT if they did indeed pay for an upgrade that was not delivered, that's breach of contract by pretty much any standard. "I paid X for Y feature, they did not deliver Y." Pretty cut and dry, fine print be damned. If the dealership can change what they paid for after the fact, the buyer should change what they paid too. Or just don't accept delivery of the vehicle and take your business to another dealership. They ordered it with/for the upgraded tail lights, that's what should have arrived - or the dealer should order the parts to fix it. It's not like it's a non-trivial swap ... it's a few screws and popping the wiring harness! You can bet the couple will either find another dealer for service, or have a very sour relationship if it's their only option.
ReplyDeleteThey paid for upgrades.
ReplyDeleteCar dealers do this all the time. With our Porsche there were questions about the lights on the light shade mirrors. Originally said brochure said were there then a bunch of people got their vehicles and they weren't. Then the on line brochure finally changed.
That's not always the dealer's fault when the manufacturer does a mid-cycle change. Sometimes it's a supply chain issue. BUT if I specifically purchase a specific feature, which it seems this couple did ... there should be no excuse - and the price should be adjusted accordingly.
ReplyDeleteI never judge what I'm looking to buy with what's in a brochure. It's like review units. They ONLY show the top trim with every available option - and that's the one the journalists get as well. Then people buy a base model, and fail to inform themselves that what they thought they were getting costs about $15K more. THAT is on the buyer. But the buyers here seem to have been well informed, and should have received what they paid for, or a refund on the difference.